For over 45 years, Downwind Sails Watersports has been Myrtle Beach’s trusted source for ocean thrills. Still locally owned and run like one big beach family, we operate the only true oceanfront watersport sites in town, offering ...
Downwind Sails offers a mixed bag of experiences, with the quality of your outing heavily dependent on which crew members you get. When things go well here, they go really well. Multiple families rave about captains like Brandon and crew members like Christian and Skylar, praising their friendliness, professionalism, and attention to safety. The parasailing itself consistently gets positive feedback for being thrilling yet secure, with staff taking extra time to calm nervous first-timers. However, customer service issues pop up frequently enough to warrant attention. Several reviews describe encounters with staff who were dismissive or rude, particularly at the front desk during booking situations. The banana boat rides seem especially hit-or-miss, with some guests reporting disappointingly short, slow experiences that didn't match their expectations. A few troubling accounts mention problems with photo packages and refunds, including claims of empty memory cards and double charges. Communication about rules and instructions also appears inconsistent, leading to frustration and cancelled bookings after long waits. If you book here, you might have an absolutely fantastic adventure with an attentive crew, or you might encounter staff who seem disengaged. The activities themselves are solid when delivered properly, but the overall experience depends significantly on timing and who's working that day.
Our family had an absolutely incredible experience with Downwind Sails during our recent trip to Myrtle Beach, and I can’t recommend them enough! We booked parasailing and jet ski rentals, and from start to finish, the team made our adventure unforgettable. The staff at Downwind Sails was exceptionally friendly and professional. They greeted us with warm smiles and made us feel right at home, even though it was our first time parasailing. They took the time to explain everything clearly, ensuring we felt safe and confident before heading out. Their attention to detail and patience with our questions showed how much they care about their customers. What truly set Downwind Sails apart was how they went above and beyond to make our experience special. The crew checked in with us throughout the activities to ensure we were comfortable and having fun. When one of our kids was a bit nervous about parasailing, the staff took extra time to reassure them, making the experience exciting rather than intimidating. They even shared tips on how to get the best views while parasailing and pointed out some local landmarks from the water during our jet ski rental. The equipment was top-notch, well-maintained, and clean, which added to our peace of mind. The entire process, from booking to waving goodbye, was seamless and stress-free. Downwind Sails clearly prioritizes customer satisfaction, and it shows in every interaction. We left with huge smiles and memories we’ll cherish forever. If you’re in Myrtle Beach and looking for water adventures, Downwind Sails is the way to go! Thank you for an amazing day!
Shrodingers Chat
September 30, 2025
Our family had an absolutely incredible experience with Downwind Sails during our recent trip to Myrtle Beach, and I can’t recommend them enough! We booked parasailing and jet ski rentals, and from start to finish, the team made our adventure unforgettable. The staff at Downwind Sails was exceptionally friendly and professional. They greeted us with warm smiles and made us feel right at home, even though it was our first time parasailing. They took the time to explain everything clearly, ensuring we felt safe and confident before heading out. Their attention to detail and patience with our questions showed how much they care about their customers. What truly set Downwind Sails apart was how they went above and beyond to make our experience special. The crew checked in with us throughout the activities to ensure we were comfortable and having fun. When one of our kids was a bit nervous about parasailing, the staff took extra time to reassure them, making the experience exciting rather than intimidating. They even shared tips on how to get the best views while parasailing and pointed out some local landmarks from the water during our jet ski rental. The equipment was top-notch, well-maintained, and clean, which added to our peace of mind. The entire process, from booking to waving goodbye, was seamless and stress-free. Downwind Sails clearly prioritizes customer satisfaction, and it shows in every interaction. We left with huge smiles and memories we’ll cherish forever. If you’re in Myrtle Beach and looking for water adventures, Downwind Sails is the way to go! Thank you for an amazing day!
Shrodingers Chat
September 30, 2025